Welcome to Whites
01604 233 600

Contact

    By clicking submit you agree to the below privacy policy.

    Privacy Policy

    The information provided will only be used to best answer your enquiry or in order to assist in your property search through sending you properties that match your criteria. Your information will not be passed on to a third party without your prior consent.

    You have a right at any time to stop us from contacting you. If you no longer wish to be contacted, please email

    [email protected] Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

    Whites Estate Agents Limited: Company number 03656580

    Whites Residential Lettings LTD: Company number 05613117

    Whites Student Lettings: Company number 11089281

    Registered office address 339 Wellingborough Road, Northampton, Northamptonshire, England, NN1 4ER

    In house complaints procedure: We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing and send it to [email protected] or 339 Wellingborough Road, Northampton, NN1 4ER including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next?

    • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
    • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
    • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
    • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

    If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 www.tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

    Get Directions

    339 Wellingborough Road, Northampton, UK, NN1 4ER